Balance short and long term decision making
Day-to-day operations teams do not always have the opportunity to see the bigger picture. Help them avoid making quick, short term, decisions that undermine the longevity of the platform, by supporting them with a team that is able to work at a high level.Operations, development and business need to work together.
Fast moving processes
For processes to work, they need to move fast. Make sure that any processes are regularly reviewed and kept optimised, and ensure that everyone understands why they exist.