Privacy Policy

Version 1.2, last updated 20 September 2026

This Privacy Policy applies between you, the User of this website and LiveWyer Ltd, the owner and provider of this Website. LiveWyer Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this Privacy Policy carefully.

Definitions

In this Privacy Policy, the following definitions are used:

Interpretation

In this Privacy Policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy
• a reference to a person includes firms, companies, government entities, trusts and partnerships
• “including” is understood to mean “including without limitation”
• reference to any statutory provision includes any modification or amendment of it
• the headings and sub-headings do not form part of this Privacy Policy

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of LiveWyer Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, LiveWyer Ltd is the “data controller”. This means that LiveWyer Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

• name
• job title
• contact information such as email addresses and telephone numbers; in each case, in accordance with this Privacy Policy

How we collect data

We collect Data in the following ways:

• data is given to us by you
• data is collected automatically

Data that is given to us by you

LiveWyer Ltd will collect your Data in a number of ways, for example:

• when you contact us through the Website
• by telephone
• post
• e-mail
• through any other means: in each case, in accordance with this Privacy Policy

Our contact form uses HubSpot to receive and manage your enquiry. The name, email address and message you submit are stored in our HubSpot account so our team can respond. Submitting an enquiry does not subscribe you to marketing emails.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content
• optional site-wide analytics cookies are used according to the choices you make in our cookie banner. The embedded booking calendar is described separately under “Cookies” below.

Cookies

HubSpot may store cookies to remember consent preferences or prevent tracking when analytics is disabled.

When site-wide analytics is enabled, we ask for your consent before using its optional analytics cookies. HubSpot uses these cookies to recognise returning visitors and record pages visited. If you submit our contact form after accepting analytics cookies, HubSpot can associate that browsing activity with your contact record.

Google Tag Manager manages analytics and advertising tags. We load this container only after you accept both analytics and advertising cookies.

You can decline optional cookies and still send an enquiry. Use the Cookie settings button in the footer to review or withdraw your choice when analytics is enabled. You can also remove cookies using your browser settings.

The contact form and booking calendar use HubSpot. These services may use cookies to operate forms, prevent spam or manage bookings. The embedded calendar loads automatically on pages where it appears, and HubSpot may use cookies for booking and analytics when it loads. See HubSpot’s privacy policy.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping; in each case, in accordance with this Privacy Policy
• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests.

If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a user name that is unique to you
• we store your Data on secure servers

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this LiveWyer contact page.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase - the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability - the right to request that we move, copy or transfer your Data.
• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this LiveWyer contact page.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of business ownership and control

LiveWyer Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of LiveWyer Ltd . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

• You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

LiveWyer Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may use this LiveWyer contact page.